IT support, Specialist & Helpdesk Course

Attending IT courses is a major investment in terms of career and personal development. They provide valuable skills, enhance job opportunities and offer continuous learning possibilities.

Unlock new career opportunities, build your future

Next Kickoff:


Application Deadline: 29.10.2024

  • Level: Beginner

  • Total Session: 920

  • Total Weeks: 23

  • Total Modules: 6

  • Languages: ENGLISH, TURKISH

An IT Support Course is an excellent choice for those interested in technology. This course provides participants with the skills to understand and troubleshoot basic computer hardware, software, networks, and data. It also helps to develop customer support and communication skills. This course opens doors for those looking to pursue a career in IT support. Successful completion of the course can lead to job opportunities through certification. The IT Support Course is a valuable investment for both individual development and the business world. Computer hardware, software, networks, and data. It also helps to develop customer support and communication skills. This course opens doors for those looking to pursue a career in IT support. Successful completion of the course can lead to job opportunities through certification. The IT Support Course is a valuable investment for both individual development and the business world.
850 +
Job vacancies in Germany
43000 €
Average salary in Germany

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What you will need?

Diagnosing and resolving technical problems demand logical thinking and effective troubleshooting.

Clear communication is key when assisting users with varying levels of technical knowledge.
What you will not need?

The program is suitable for beginners. You don't need to be an IT expert to enroll.

While valuable, you don't need advanced networking skills. The course covers essential IT support concepts.
This technical course is designed to help delegates understand how to become an IT specialist and learn the vital techniques to fulfil this role. Businesses, school systems, nonprofits and government organizations all rely on technology. Systems fail, computers break, phones die—when that happens, we need experts to fix them. IT support is all about troubleshooting and problem solving when the tech fails and providing great customer service along the way. This includes setting up computers for users within an organization, overseeing computer systems, and debugging whenever a problem arises. A job in IT can mean in-person or remote help desk work in a range of organizations across many different industries.

Why Learn at euroTech Study

We design students' career paths from the ground up. We prepare them for work by following a systematic program that includes everything from selecting the right course to providing quality education and teaching soft skills.

Choose the best IT Career for you
euroTech Study offers a variety of well-designed IT courses. Become a cyber security engineer, web developer, quality assurance, data scientist or digital marketing specialist from scratch. Let's decide which one fits your personality best.
Live and Interactive online classes

Learn from experienced instructors with both industry experience and strong teaching skills to increase your chances of success in the IT industry. Supplement your classroom learning with mentoring courses, group work and real-time projects.

A personalized career coaching

Take your technological knowledge to the top with soft skills such as effective communication, teamwork and leadership. Learn how to impress recruiters with CV preparation and interview preparation. Expand your network with alumni meetups and career days.


The course will have a flexible structure that can vary week by week to accommodate the learning content being covered. However, a typical week of the course involves certain activities and content. It should be noted that the course is available in a modular format for those who cannot follow the schedule described below. From Monday till Friday- 5 days in a week. Project work with instructor is between 18:00-22:00.
Lessons 1
Self Learning 09:00 - 12:30 09:00 - 12:30 09:00 - 12:30 09:00 - 12:30 09:00 - 12:30
Live Class (Online) 18:00 - 22:00 18:00 - 22:00 18:00 - 22:00 18:00 - 22:00 18:00 - 22:00

Module of the Course

The IT support course aims to provide participants with basic knowledge of modern technologies and tools. This comprehensive training program covers topics such as networks, hardware, software and security. The course supports learners in developing their skills as IT support professionals through practical applications and real-world scenarios. Furthermore, this course enables participants to learn to use available tools and technologies to solve technical problems.

IT support, Specialist & Helpdesk Course

Click on Modules!
  • 1Module
  • 2Module
  • 3Module
  • 4Module
  • 5Module
  • 6Module
IT Fundamentals
With "euroTech Study," participants get a fresh start in IT from scratch. This module also serves as a probationary period. The program offers a wide range of learning opportunities to enhance IT knowledge and skills. Theory, practice, and team projects provide a comprehensive insight into the IT world. An evaluation determines suitability for further education and success. This module presents a unique opportunity to showcase IT expertise and establish a solid career foundation.
The trainee builds on their foundational IT knowledge and gains further skills and expertise in specific areas. Through hands-on experience, training, and projects, they develop into a competent IT professional. The program provides a dynamic learning environment to understand and apply current technologies and trends. The trainee works closely with experienced mentors to further enhance their skills. By the end of the program, the trainee is well-equipped to succeed in the IT industry.
Windows & Linux
The participant, who has a basic understanding of network and IT fundamentals before starting IT Support modules, gains introductory level knowledge about Windows and Linux in this module. Here, the participant prepares for the CompTIA Linux+ exam and obtains the second international certification.
The participant, who has acquired the necessary knowledge in the Network and System areas, learns about the Firewall system with a high level of protection in the Defensive Security domain in this module. Here, the participant takes the Fortinet NSE 4 Firewall certification exam.
IT Support Helpdesk Module
With the rise in remote work, it is essential for an IT support course to cover remote support tools, including remote desktop software, video conferencing and chat applications. Remote desktop software allows users to access and intervene on computers remotely to resolve issues. Video conferencing applications are used for visual communication and screen sharing, aiding in faster issue diagnosis. Chat applications provide a quick communication channel, offering instant assistance to users. These tools are crucial for providing efficient support in remote work environments and addressing these topics in an IT support course is necessary.
Seize the opportunity to deepen your expertise in IT support through internships! Gain hands-on experience and develop your skills by collaborating with industry professionals. Complete your course and start your future career one step ahead.

Career Services

We design students' career paths from the ground up. We prepare them for work by following a systematic program that includes everything from selecting the right course to providing quality education and teaching soft skills.

CV & Profile Preparation

The first step in our career assistance will be to assist you in developing a solid CV and an impressive profile. Our experts will work with you to create a CV and profile that best exposes you and captures the attention of employers. This will help you build a solid foundation that will help you stand out during the job search process.

Preparing for the Interview

Second, we will assist you in improving your interviewing skills. You will be more confident and prepared for the interview this way. Our professional career coaches will conduct our interview simulation service, and you will be able to enhance your specific interview abilities with feedback.

Workshop and Alumni Meeting

Third, we will arrange seminars and events with the involvement of our graduates and industry professionals. These events will give you with a vital opportunity to stay current on industry trends and learn new knowledge. You will also be able to broaden your network by meeting business people.


Students who complete the course and pass the final exam successfully will be eligible to receive a certificate. The document testifies to future or potential employers the acquisition of precise coding skills in accordance with the selected course. Expect this to become a staple of your tech-related CV or professional profile.


Got Any Questions?

Anyone can attend the course without any prior knowledge or experience. Both beginners and those looking to enhance their existing skills are welcome.

The course content covers a wide range from fundamental programming concepts to advanced software development skills. You will learn programming languages, databases, web development, mobile app development, and much more.

Our bootcamp can be financed by the Agentur für Arbeit and the JobCenter with Bildungsgutshein. In addition, private payments and installment options are available. Do not hesitate to contact us.

In the last month of your training, we will work on your personal interview and technical interview. Technical mock interviews will be our last exercise to prepare you for your real interviews. After the bootcamp, we keep in touch with our graduates on our discord channel. In this channel, we actively communicate about job opportunities and interview experiences. You can also find the announcements of our upskills courses for market needs and you can also participate in these courses.

During the bootcamp, each student can prepare for the job search process step by step with his/her own account through the training portal on our website Of course you will not be alone in this process, your career coach will help you every step of the way. For more information see

The IT Specialist course at euroTech Study is designed to equip students with foundational skills in information technology support, troubleshooting, networking, windows active directory, linux, and firewall.This course is suitable for individuals looking to start a career in IT support or for those seeking to enhance their existing skills in the tech industry.

The course is ideal for beginners or those with limited IT experience who are interested in developing a broad range of IT skills. It's also beneficial for those seeking to shift careers into IT from other fields.

The course covers a range of topics essential for IT support roles, including basic computer hardware, operating systems (windows and linux), networking fundamentals, active directory, cybersecurity basics, and common helpdesk applications like Jiro.

The course duration is typically around 23 weeks, with a structured schedule that accommodates both theoretical and practical learning sessions.

euroTech Study offers this course in an online format, which includes live classes and interactive sessions with instructors. This format allows students to participate in hands-on exercises and real-time projects, enhancing their learning experience​.

No specific prerequisites are required as the course is designed for beginners. However, a basic understanding of computer operations and enthusiasm for learning new technologies is beneficial.

Upon successful completion of the course, students typically receive a certification that acknowledges their competence in the IT support field. This certification is aligned with the CompTIA Networking+ exam, which is recognized by the industry as a standard for networking professionals. Earning this certification not only validates your knowledge and skills in networking but also serves as a valuable credential when applying for IT support jobs.

You can apply for the course directly on the euroTech Study website. It may be helpful to contact admissions team for detailed application instructions and to inquire about any entry requirements or deadlines.


How does your background relate to tech? What about transferrable skills, funding options, or career goals? Let's schedule a quick 10 minute call to get all your specific questions answered.

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