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  • Level: Beginner
  • Total Lesson: 920
  • Total Weeks: 23
  • Language: ENGLISH, TURKISH

Next Kickoff:

2023-10-16

Application Deadline ends 2023-11-16

Unlock new career opportunities, build your future
Unlock new career opportunities, build your future

WHERE OUR GRADUATES WORK

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REQUIREMENTS

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What you will need?
Diagnosing and resolving technical problems demand logical thinking and effective troubleshooting.
Clear communication is key when assisting users with varying levels of technical knowledge.
What you will not need?
The program is suitable for beginners. You don't need to be an IT expert to enroll.
While valuable, you don't need advanced networking skills. The course covers essential IT support concepts.
TEACHING METHODS
INITIATION
CONCEPTS & TOOLS
CAREER SERVICES
WHAT DOES THE COURSE TEACH? img

This technical course is designed to help delegates understand how to become an IT specialist and learn the vital techniques to fulfil this role.

Businesses, school systems, nonprofits and government organizations all rely on technology. Systems fail, computers break, phones die—when that happens, we need experts to fix them. IT support is all about troubleshooting and problem solving when the tech fails and providing great customer service along the way.

This includes setting up computers for users within an organization, overseeing computer systems, and debugging whenever a problem arises. A job in IT can mean in-person or remote help desk work in a range of organizations across many different industries.

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TEACHING METHODS img

Traditional lectures are used to teach the fundamentals of IT support topics. Participants learn to solve common IT support issues through demonstrations of software, tools, and techniques. Hands-on exercises help develop skills such as network setup, hardware and software troubleshooting. Group projects promote collaboration, communication, and problem-solving skills. Real-life examples aid in understanding approaches to complex problems. Guest speakers from the IT support industry provide valuable insights and experiences.

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Guided instruction

The educator demonstrates how to apply new concepts and abilities, encouraging students to ask clarifying questions and seek deeper comprehension, and tailoring the teaching method to the needs of the class.

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Hands-on exercises

Activities span from code snippets to real-world programs, allowing students to apply what they've learned. These hands-on experiences broaden their understanding and prepare them for careers in software development.

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Pair-Group projects

Group projects allow students to cooperate on large-scale projects while simulating real-world software development endeavors. They learn to collaborate in groups and develop sophisticated apps, which helps them advance their careers.

INITIATION img

Basic computer skills are required before enrolling in IT courses. IT-Support courses last for 19 weeks and may require language proficiency at least at B1 level. Access to technology requires a computer or laptop with internet connection. The IT-Support course is designed for individuals without prior IT education.

Get to know us from the trainees who have succeeded with euroTech Study

We design students' career paths from the ground up. We prepare them for work by following a systematic program that includes everything from selecting the right course to providing quality education and teaching soft skills.

The inspiring story of Mrs. Cemile
The inspiring story of Mrs. Cemile

How a female civil engineer completely changed her career and entered the world of coding?

Read Full Story
I learned part-time coding
I learned part-time coding

I am an industrial engineering graduate. I can say that I found more than I expected in eu

Read Full Story
I turned my passion into a career with a 23-week course.
I turned my passion into a career with a 23-week course.

I discovered that it is actually possible to build a career in the IT industry without any

Read Full Story
See more of what’s possible
WEEKLY SCHEDULE img

The course will have a flexible structure that can vary week by week to accommodate the learning content being covered. However, a typical week of the course involves certain activities and content. It should be noted that the course is available in a modular format for those who cannot follow the schedule described below.


From Monday till Friday- 5 days in a week. Project work with instructor is between 18:00-22:00.

Day Time About
Monday 13:45 - 16:45 (CET)
09:00 - 12:30 (CET) 		Self Learning
Live Class (Online)
Tuesday 13:45 - 16:45 (CET)
09:00 - 12:30 (CET) 		Self Learning
Live Class (Online)
Wednesday 13:45 - 16:45 (CET)
09:00 - 12:30 (CET) 		Self Learning
Live Class (Online)
Thursday 13:45 - 16:45 (CET)
09:00 - 12:30 (CET) 		Self Learning
Live Class (Online)
Friday 13:45 - 16:45 (CET)
09:00 - 12:30 (CET) 		Self Learning
Teamwork CMS
CONCEPTS & TOOLS img

The IT support course aims to provide participants with fundamental knowledge about modern technologies and tools. This comprehensive training program covers topics such as networks, hardware, software, and security. The course supports students in developing their skills as IT support professionals through practical applications and real-world scenarios. Additionally, this course enables participants to learn the use of current tools and technologies to solve technical issues.

Computer hardware

An understanding of computer hardware is essential for an IT support course. This includes knowledge of computer components such as CPUs, memory, motherboards, hard drives, and peripherals. Students will learn how to troubleshoot hardware issues, replace faulty components, and optimize system performance.

Computer hardware
Operating systems

Knowledge of various operating systems such as Windows, macOS, and Linux is important for an IT support course. This includes understanding how to install, configure, and troubleshoot common issues. Students will learn how to set up operating systems, customize user settings, install software, and configure network connections. They will also learn troubleshooting techniques and system recovery methods to ensure the stability and performance of operating systems.

Operating systems
Networking

Understanding the basics of networking, including TCP/IP, DNS, DHCP, and routing, is essential for an IT support course. This includes knowledge of networking components such as switches, routers, firewalls, and access points. Students will learn about network protocols, subnetting, and IP addressing. They will gain practical skills in configuring and troubleshooting network devices, setting up secure wireless networks, and implementing network security measures.

Networking
Security

IT support courses should cover basic security concepts, including password management, antivirus software, and network security. Additionally, students should learn how to detect and remove malware and other security threats. They will gain knowledge of common security vulnerabilities, such as phishing attacks and social engineering, and learn how to educate end-users about safe computing practices.

Security
Troubleshooting

A course on IT support should cover basic troubleshooting techniques, including problem identification, cause analysis, and resolution. These skills aim to assist students in the process of identifying and resolving various issues that may arise in computer systems. Troubleshooting refers to the process of identifying and resolving any problems related to computer hardware or software. These skills are fundamental requirements for an IT support specialist to effectively address and resolve issues.

Troubleshooting
Remote support

With the rise in remote work, it is essential for an IT support course to cover remote support tools, including remote desktop software, video conferencing, and chat applications. Remote desktop software allows users to access and intervene on computers remotely to resolve issues. Video conferencing applications are used for visual communication and screen sharing, aiding in faster issue diagnosis. Chat applications provide a quick communication channel, offering instant assistance to users. These tools are crucial for providing efficient support in remote work environments, and addressing these topics in an IT support course is necessary.

Remote support
Cloud Computing and Backups

Module 7 focuses on cloud computing, social engineering, and data recovery. It covers cloud-based productivity tools, VPN and firewall security, Microsoft Azure and Amazon Web Server, social engineering attacks, and backup solutions. Students learn to use cloud services, prevent security breaches, recognize social engineering tactics, and implement data recovery plans.

Cloud Computing and Backups
CAREER SERVICES img

We design students' career paths from the ground up. We prepare them for work by following a systematic program that includes everything from selecting the right course to providing quality education and teaching soft skills.

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CV & Profile Preparation

The first step in our career assistance will be to assist you in developing a solid CV and an impressive profile. Our experts will work with you to create a CV and profile that best exposes you and captures the attention of employers. This will help you build a solid foundation that will help you stand out during the job search process.

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Preparing for the Interview

Second, we will assist you in improving your interviewing skills. You will be more confident and prepared for the interview this way. Our professional career coaches will conduct our interview simulation service, and you will be able to enhance your specific interview abilities with feedback.

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Workshop and Alumni Meeting

Third, we will arrange seminars and events with the involvement of our graduates and industry professionals. These events will give you with a vital opportunity to stay current on industry trends and learn new knowledge. You will also be able to broaden your network by meeting business people.

FUNDING OPTIONS img

With our success-based tuition model, we aim to make high-quality coding education more accessible to aspiring IT professionals, no matter their financial situation. For each of our programs, there are two different ways to cover your bootcamp tuition.

Job Center
  • Join for free with the education voucher
  • Online live classes
  • Curriculum written by industry experts
  • Dedicated lead instructor per group
  • Code reviews by mentors
  • Lifetime access to past lessons
  • Personal career service
  • Free provision of laptop and headset

Funding Available

Apply Now
Privat

  • 15-day free trial period (no credit card required)
  • Online live classes
  • Curriculum written by industry experts
  • Dedicated lead instructor per group
  • Code reviews by mentors
  • Lifetime access to past lessons
  • Personal career service and job search support
  • Payment with credit card, Paypal, or Wise


Funding Available

Apply Now
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As euroTech Study, we remove the financial constraints that stand in the way of your ideal IT profession. You can pay by credit card, bank transfer, PayPal, or choose from several installment options. Furthermore, if you meet the prerequisites, you can enroll in our courses for free with an educational voucher (bildungsgutschein).

The cost of a bootcamp varies depending on the financing method you select and whether you qualify for any education vouchers. Tuition payments are not due until you have begun the program. Do you have financial concerns? Pick the form below to contact a Learning Advisor.


Apply and start your learning
GRADUATION CERTIFICATE img

Students who complete the course and pass the final exam successfully will be eligible to receive a certificate. The document testifies to future or potential employers the acquisition of precise coding skills in accordance with the selected course. Expect this to become a staple of your tech-related CV or professional profile.

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HOW OUR APPLICATION PROCESS WORKS? img

Our application process is designed to guide you, gently but clearly, into the course you want to take. Just follow these three steps:

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APPLICATION FORM

Fill in our Application Form with your personal details and get immediate access to the coding challenge.

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MAKE AN APPOINTMENT

To measure your skills for the course you are applying for, book a time slot that suits you from our education consultant's calendar.

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DATA CHALLENGE

Take a 30-minute online quiz and prove your skills. If you're just starting out, don't worry. This exam only aims to find out your current level..

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Frequently Asked Questions (FAQ) img

IT Support - Helpdesk refers to the activities of a team that solves technical issues and provides IT services for users. IT support staff diagnose technical problems, resolve issues, manage computer systems and software, and guide users.
The IT Support - Helpdesk course caters to a wide audience in the IT field, ranging from beginners to professionals. Those Starting from Scratch in IT: Individuals new to the IT field can learn basic IT skills by taking the IT Support - Helpdesk c
Graduates of this particular course can apply for various job titles including helpdesk technician, systems analyst, support specialist, database administrator, IT technician, computer user expert, and many more.
Almost every company that uses computers requires IT support experts. Most IT support positions do not require a university degree but prior experience is often necessary. This course provides students with the education and experience they need to f
Participants living in Germany who meet the necessary requirements can join our course using an education voucher. euroTech Study provides consultancy for education voucher application processes. For more detailed information, you can consult your ed
You have the opportunity to try our IT Support - Helpdesk course for 15 days for free. If you're not satisfied during this time, you can leave the course without making any payment. To start your trial period, you can get in touch with your education
GOT QUESTIONS?

How does your background relate to tech? What about transferrable skills, funding options, or career goals? Let's schedule a quick 10 minute call to get all your specific questions answered.

Let’s talk about your future